Frequently Asked Questions
I need to change my order or change my address. How can I do that?
Unfortunately our orders process very quickly once they've been submitted, so we are unable to make any changes. Please contact our customer service team on our CONTACT US Page. We're happy to assist you in any way that we can.
I'm having trouble placing my order. What's wrong?
We apologize for any difficulty you may have had while placing your order. Please contact us so we may assist you on our CONTACT US Page.
My order arrived damaged. Please help?
We're sorry to hear that a portion of your order was damaged. In order to further assist you, please email us a photo of your damaged items and a screenshot of the packaging slip to us on our CONTACT US Page so we can assist, and also see our Returns Policy Page.
How do I return product?
We want you to be totally satisfied with your order, however we understand if a product doesn't work out and want to make the return as painless as possible. Naturally, we cannot take returns on overly used products.
If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, minus shipping, handling and other charges. Refunds will be credited to the original credit card used for payment. Please also see our Returns Policy Page.
How do I find out the status of my order?
To find out the status of your order, please contact us on our CONTACT US Page. We will be happy to assist you in any way that we can.
When is my order going to ship?
Most orders ship within 3 business days and arrive within 7-21 business days, depending on your location and Shipping Option.
My package was lost?
If your package was lost and did not arrive, please contact our customer service team on our CONTACT US Page. We're happy to help in any way that we can.
I've entered an invalid email address, what do I do?
Unfortunately, we are unable to send order information to an email address that differs from the one entered with the order. Please contact us on our CONTACT US Page to request an update regarding your order status.
Where do you ship?
We currently ship to locations worldwide. Standard Shipping is free with all orders over $49 USD*.
I live internationally. Will I have to pay duties?
International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from us, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. We do not collect duties and taxes, and as smart as we are, we cannot predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.
What payment options do you accept?
Our website accepts Paypal, American Express, MasterCard and Visa.
For any other questions please feel free to contact us on our CONTACT US Page.